Frequently Asked Questions
Think of this as your guide to a seamless stay. Quick answers, clear guidance, nothing else between you and your Eau escape.
- Luxurious, oversized guest rooms and suites, each with expansive private balconies or terraces.
- The largest guest rooms and balconies in Palm Beach’s luxury hotel scene.
- Stunning Oceanfront Ballroom and Terrace, perfect for unforgettable celebrations.
- Loggers and Hide Away: curated experiences for children (3–12) and teens (13–17).
- 42,000 sq. ft. Eau Spa, a sanctuary of indulgence and relaxation.
No. Eau Resort & Spa does not charge a resort fee. Guests enjoy a variety of included amenities, such as private beach access with complimentary chairs and umbrellas, bicycle rentals, non-motorized water sports, access to the newly renovated 24-hour Fitness Center, complimentary fitness classes (based on availability), Wi-Fi throughout the resort, and thoughtful dog amenities with no pet fee.*
*Based on availability. Terms and conditions apply.
Cancellation policies may vary by season, offer, or group reservation. Please refer to your booking confirmation or contact our reservations team for full details.
Yes. Eau Resort & Spa is committed to providing an inclusive and accessible experience for all guests. Accessible accommodations, public spaces, and routes throughout the resort are designed for ease and comfort. Additional communication and mobility features, including TTY telephones, alert systems, and mobility aids, are available upon request. Our team is happy to assist with specific needs to ensure a comfortable and seamless stay.
Absolutely. Whether celebrating a milestone or simply creating a special moment, our team can assist with personalized amenities, thoughtful surprises, and in-room experiences designed to make your stay unforgettable.
Our programming is seasonally curated and may include wellness classes, beach and pool activities, family-friendly experiences, and epicurean experiences designed to enhance your stay. Offerings vary throughout the year.
Yes. Eau Resort & Spa welcomes four-legged companions with no pet fee. Our pet-friendly accommodations and thoughtful amenities ensure both pets and their owners enjoy a comfortable and memorable stay. Dogs can enjoy designated outdoor spaces and a curated menu available at select restaurants.*
*Weight limits and guidelines apply.
Eau Resort & Spa offers a balance of luxury and family-friendly experiences, allowing guests of all ages to create lasting memories. From engaging children’s programming and recreational activities to spacious accommodations and diverse dining options, families can enjoy time together while each guest finds their own way to relax and recharge.
At Eau Resort & Spa, there are no resort fees. Guests can enjoy water sports, tennis courts, a state-of-the-art fitness center, wellness programming, and our award-winning Eau Spa — all designed to inspire relaxation and playfulness. While many amenities are available throughout the resort, select activities and experiences require advance reservations or additional fees.
Intimate or lavish, quiet or festive, Palm Beach weddings at Eau Resort & Spa are elegant celebrations beyond expectation. Our team combines exceptional service, thoughtful design, and culinary excellence with an intuitive personal touch, ensuring every detail reflects your unique vision. From initial planning to the final celebration, we are here to guide and support you at every step of your wedding journey.
Yes. The Ocean Ballroom and Terrace offer stunning ocean views, creating a beautiful and memorable setting for celebrations.
The Grand Ballroom can accommodate up to 450 guests for a plated event.
Yes. We offer more than 9,000 square feet of premier outdoor event space with stunning ocean views.
Absolutely. We offer a variety of spaces designed for intimate gatherings, allowing us to create personalized celebrations that feel meaningful and memorable, regardless of size.
Outside catering is not permitted. However, our culinary team will work closely with you to accommodate any special menu inquiries.
Menu tastings are available upon meeting catering requirements. Our team will provide guidance based on your specific event details.
Eau Spa is a 42,000-square-foot sanctuary inspired by earth, water, air, and light. Designed to move beyond traditional spa experiences, it invites guests to immerse themselves in treatments and rituals that restore balance and awaken the senses. Explore a curated selection of therapies, salon services, and world-class amenities crafted to renew both mind and body.
Spa services totaling $275 per person or more include access to Eau Spa amenities before and after your treatment. Guests may enjoy the Bath Lounge, Eau Zone Relaxation Lounge, and the Self-Centered Garden with dipping pools, hanging chairs, and a serene courtyard — all designed to help you relax and fully immerse yourself in the spa experience. For full spa access details, we invite you to contact Eau Spa directly.
Yes. Eau Spa welcomes both resort guests and local visitors. You may reserve treatments based on availability and are encouraged to book in advance to secure your preferred experience.
Yes. Eau Spa is an adults-only sanctuary designed to provide a peaceful, refined environment dedicated to relaxation, restoration, and wellbeing. Guests must be 18 years or older to access the spa beyond the Wishing Well and the Fitness Center. While you enjoy your treatment, children may spend up to one hour at Loggers or Hide Away.
Eau Spa offers a selection of couples treatments and shared experiences designed to encourage relaxation within a serene and intimate setting.
A credit card is required to secure all appointments. We kindly request at least 24 hours’ notice for cancellations to avoid being charged the full price of the treatment. Groups of six or more require 72 hours’ notice.
Eau Resort & Spa offers a diverse collection of experiences, from oceanfront dining and elevated Japanese cuisine to relaxed beachfront fare and in-room dining. Each venue highlights fresh ingredients, creative menus, and exceptional service.
Our culinary team offers a variety of options to accommodate dietary preferences and restrictions. Guests are encouraged to inform their server or note any dietary needs when making reservations so we can provide a tailored dining experience.
Yes. Select dining venues offer beautiful ocean views, allowing guests to enjoy exceptional cuisine alongside the natural beauty of the Atlantic.
Reservations are recommended, particularly during peak seasons and weekends, to ensure availability at your preferred time.
Yes. Non-resort guests are welcome to dine at select restaurants, subject to availability.
We are just a 15-minute drive from Palm Beach International Airport (PBI) which serves eight million annual passengers. The airport’s 13 airlines provide direct service to over 40 destinations, with connections to destinations throughout the world. You can also easily reach us from Fort Lauderdale International Airport (FLL), which is a 30- to 40-minute drive. Fort Lauderdale-Hollywood International Airport serves more than 36 million annual passengers, with nonstop service to over 100 domestic destinations, plus international service to Canada, Bahamas, Caribbean, Mexico, Latin America, and Europe.
Airport transportation can be arranged through our concierge team for a seamless arrival and departure experience.
Yes. Guests are just moments from Palm Beach’s renowned cultural experiences, including esteemed museums, Worth Avenue’s couture boutiques, yachting excursions, and a variety of local attractions. Our concierge team will be happy to provide recommendations based on what you’re looking to explore.
Vibrant nightlife can be found nearby in Palm Beach, Downtown West Palm Beach, Delray Beach, Clematis Street, and CityPlace. Our concierge team is happy to assist with recommendations, reservations, or provide directions.
Yes. Guests can explore local cultural highlights such as The Norton Museum of Art, The Flagler Museum, and nearby galleries showcasing Palm Beach’s rich artistic and historical heritage.
Yes. Several acclaimed golf courses are located within a short drive of the resort, offering exceptional experiences for players of all skill levels. Nearby options include The Breakers Rees Jones Course at Breakers West, The Park, and Palm Beach Par 3 Golf Course. Our concierge team will be happy to provide recommendations based on your preferences.